Percepção dos usuários dos sistemas informatizados da policlínica da cidade de Posse -GO sobre a adoção do pop no suporte de TI

Abstract

This study aimed to understand the users' perception of the computerized systems of the State Outpatient Clinic of the Northeast Region - Posse on the adoption of the POP in IT support. The research was conducted with the users of the computerized systems and an analysis of the processes and performance indicators related to the adoption of the POP was carried out. The results showed that the users' perception is essential to ensure that computerized systems are designed to meet the needs of the users and improve the quality of the health environment offered. The implementation of a POP can improve the quality of the health environments offered, as the processes will be more accurate and faster, as well as ensuring the safety of the patients' data. The results of this study can be used to improve the quality of healthcare offered by the Outpatient Clinic and to improve computerized systems in Outpatient Clinics in general. Key Words: User perception; Computerized systems; POP adoption; Agile methodologies.