Organização do trabalho e suas características no processo operacional no setor de distribuição postal da cidade de Luziânia

Abstract

This study will make it possible to carry out a cohesive reflection on the organization of work and its characteristics in the operational process in the postal distribution sector of the city of Luziânia; signaling that the high competitiveness of the shipping market has required delivery companies to update themselves to offer a quality service to customers. Thus, our general objective is to investigate how the work is organized and what are the characteristics of the operational process during the screening of simple correspondence in the postal distribution sector of the city of Luziânia in the State of Goiás (GO). And, as a methodology, bibliographic and qualitative research was used to mediate the necessary information for data collection and finalization. Thus, the management of processes in the company contributes to the optimization of the productive organization system in the market, making the postal service more flexible. It was concluded that organizations still find it difficult to understand the essential processes to mediate the postage service and quality of services offered by the post office. It is observable in the literature that there are still few scientific productions on this theme, which will allow new reflections and changes regarding the relevance of this theme.