Comportamento organizacional: o estudo de uma agência da Previdência Social no entorno do DF

Abstract

The organizational behavior is a study that comprises the individual comportment at professional field, defines the singular aspects and the positive or negative impacts that each employee exerts at the company. Such study aims to orientate the managers in order to find the best way to deal with the plurality of culture, beliefs, principles and values verified inside the company by means of promoting innovations at services offered by employees to users of Social Security and improving the relationship among employees. The present work aims to find the behavior improvement and stimulus mechanisms that can be used in order to enhance the work environment. The research was applied in a Social Security Agency located in Distrito Federal.. The study has methodological, applied, exploratory, descriptive characteristics and quantitative approach. The results are improvement in the life quality and services.