CRM - gestão de relacionamento com cliente : sistema força de vendas

Abstract

With the expansion of the internet and mobile devices business routines have been increasingly automated, from that context and seeking help in companies linked to the sales process came the idea of the application, which consists of mobile software in Android for sending and reception of information from the agents involved in the sales process from communication via web service, local base relation of the application by the company software base, with the purpose of guaranteeing maximum use of time by the external vendor, profit maximization by the company and customer satisfaction. All aspects of the application were developed in order to provide the best user experience, the UML principles were used in the development of the project architecture, which helped in the structuring of the classes and all the theoretical basis obtained through bibliographic research.